Terms and conditions

Regulations for sales on the online store www.techvers.eu

  1. Preamble
  1. In this regulation, we use terms to which we have assigned specific meanings. We provide them below.
  • The online store techvers.eu, the seller, us – Kognita spółka z o.o. with its registered office in Warsaw, at ul. Aleja Rzeczypospolitej 20/96, postal code: 02-972, entered into the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, XII Economic Department of the National Court Register under KRS number 0000829988, NIP 9512498321, and REGON 385610384, with a share capital of 5000 PLN, using the telephone number: 780 445 388.
  • Client, Buyer, You – any natural person, legal person, or organizational unit without legal personality who places an order at the Techvers online store. They can make purchases at the Techvers online store after registering or without registration.
  1. In this regulation, we have specified the rules for conducting sales through the online store located at www.techvers.eu.
  2. The regulation is an integral part of the sales agreement for the products we offer.
  3. We sell products from the online store www.techvers.eu on the Internet.
  4. To buy a product in the online store, you do not need to register.
  5. Before making purchases in our store, you are obliged to familiarize yourself with the regulations.
  6. The administrator of personal data is Kognita sp. z o.o. with its registered office in Warsaw, 02-979 at ul. Aleja Rzeczypospolitej 20/96, entered into the National Court Register, for which the registration files are kept by the District Court for the capital city of Warsaw in Warsaw, XII Economic Department under the KRS number: 0000829988; NIP: 9512498321; REGON: 38561038400000, with a share capital of 5,000 PLN (fully paid). Personal data is processed for purposes, for a period, and based on grounds and principles indicated in the privacy policy published on the Online Store’s website. The privacy policy primarily contains rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and duration of personal data processing, as well as the rights of individuals whose data is processed, and information on the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the user of the Online Store, the Service Recipient, or the Customer is voluntary, subject to exceptions indicated in the privacy policy (conclusion of an agreement and Seller’s legal obligations).
  1. Subject of sale
  1. The subject of sale is the products presented on the pages of the online store techvers.eu.
  2. All products in the techvers.eu online store are brand new, free from physical and legal defects, and legally introduced to the Polish market. However, we may also offer shortly used or exhibition products, which we appropriately mark and describe in the offer.
  3. As the seller, we are obliged to deliver items free from defects. [Legal basis: Art. 556 and 5561-5563 of the Civil Code of April 23, 1964.]
  4. We continuously update the offer of products presented on the WWW pages of our store.

III. Payments

  1. The prices of all products on the WWW pages of the techvers.eu online store are expressed in Polish zlotys or converted into foreign currencies such as euros, dollars, Czech crowns, Romanian leu, Danish crowns, Hungarian forint, Swedish krona, Bulgarian lev, Norwegian krone, British pound, Swiss franc. Prices are provided in both net and gross amounts. The gross price of the product does not include the cost of its delivery.
  2. For an order, you can make payments in several ways, depending on the chosen method of delivery.
  1. If the order has a delivery address in Poland, we will deliver it to you via InPost courier or InPost parcel lockers. You can pay for it by:
  • bank transfer (prepayment),
  • Fast payment via PayNow
  • BLIK
  • Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, American Express card using the service provided by Stripe
  • Google Pay
  • Apple Pay
  1. If the order has a delivery address within the European Union and Great Britain, Norway, and Switzerland, we will deliver the order using DHL. You can pay for it by:
  • bank transfer (prepayment),
  • Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, American Express card using the service provided by Stripe
  • Google Pay
  • Apple Pay
  1. If the order is placed on behalf of a company, it will be delivered using InPost courier or InPost parcel lockers within Poland, or DHL courier within the European Union, Great Britain, Norway, and Switzerland. You can pay for it by:
  • bank transfer (prepayment),
  • Pro forma invoices issued with a 0% rate if your company is located outside the territory of Poland

We pay special attention to environmental protection, which is why we issue invoices in electronic form. When we issue and send electronic invoices, we guarantee their authenticity of origin and the integrity of their content. We are not responsible for incorrect data provided by you as the VAT invoice data during registration or placing an order. We will deliver each electronic invoice to the email address you provide during registration or placing an order. You must notify us in writing of any change in your email address. If you change your email address and fail to inform us, we will continue sending correspondence to the previous email address, considering it as properly delivered. Each time you place an order, you can opt-out of electronic invoicing. If you do so, we will issue and send you a paper invoice. In case a refund is necessary for a transaction made by the customer using a payment card, the seller will make the refund to the bank account assigned to the customer’s payment card.

The order processing time starts from the moment of obtaining a positive payment authorization.

Online payment services are provided by PayNow Sp. z o.o. and Stripe Payments Sp. z o.o.

IV Order fulfillment and functioning of the online store:

  1. You can place orders in our online store through the website www.techvers.eu. You can do this in two ways:
    1. through a user account – If you register an account on the website www.techvers.eu and accept the regulations,
    2. Without the need to create a user account – If you accept the regulations.
  2. As a customer of our online store, you can:
    1. shop and use individual discounts.
    2. participate in promotions and contests.
  3. As a registered user of the store, you can:
    1. track your activity in our system.
    2. have a say in the appearance and layout of our online store.
    3. rate and review products.
  4. You will register by filling in all the required fields of the registration form.
  5. After registration, you will receive an email with a link to a website that will allow you to activate your account. Activation will enable you to log in to the online store.
  6. The processing of personal data is governed by the Privacy Policy, which you can find at: https://techvers.eu/polityka-prywatnosci/ [Legal basis: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).]
  7. Providing personal data during registration or placing an order is voluntary but necessary for the execution of the sales contract that you enter into with us. You have the right to access and correct your data. You can make changes to your data in the user panel. Any changes to the regulations will be notified to you in a message that will appear on the login page when you log in to our store’s website for the first time after the regulations have been updated. You will accept the changes to the regulations by clicking in the designated field of that message. If you do not accept the changes to the regulations, the system will log you out. In such a situation, you can continue shopping in our online store as an unregistered or non-logged-in customer, under the terms specified in the current regulations. Previously placed orders will be processed according to the regulations in force at the time of placing those orders. Changes to the regulations do not affect the acquired rights of individuals using our online store.
  8. Changes to the regulations come into effect no earlier than 7 days from the moment we make the updated regulations available on our online store’s website, provided that transactions initiated before the changes take effect will be processed according to the previous rules.
  9. To make purchases in our online store:
    1. You familiarize yourself with the content of the offer of a particular product,
    2. add the selected quantity of products to the cart – if they are available,
    3. choose the method of delivery or product pickup,
    4. select the payment method,
    5. provide shipping information,
    6. review the order summary,
    7. place the order using the “Buy and Pay” button
  10. The validity period of the placed order is 5 days. If you do not collect the order, make the payment, or we are unable to contact you to fulfill the order within 5 days, we will cancel the order.
  11. The confirmation of the contract will be sent to the email address provided in the respective order.
  12. Our online store’s website operates correctly if:
    1. You use the Chrome, Firefox, Microsoft Edge, Safari, or Opera browser in the latest version,
    2. you have enabled JavaScript support in your browser,
    3. you have enabled cookie and website data support in your browser
  13. These are the minimum recommended technical requirements necessary to interact with the information technology system.
  14. When using our online store, you must not provide unlawful content.
  15. At any time and free of charge, you can delete your user account and terminate the agreement for the provision of services related to the functioning of our online store, which was concluded with you during the registration of your user account.
  16. Complaints about the services of our store related to the functioning of your user account and the operation of the online store can be submitted to the address: support@techvers.eu. We will consider the complaint within 14 days from the day we receive it.
  17. When using the option to leave reviews about products in the online store sklepoazavr.pl, you must not post unlawful content, in particular: use vulgar language, incite violence or hatred, promote racism, demean someone’s dignity, express views contrary to generally accepted social norms, provide information that constitutes a crime, engage in unfair competition, violate copyright or industrial property rights, promote products and services of competitive entities against us, or refer to offers of products and services of such entities. If you do not comply with this rule, we may delete or modify reviews that contradict this regulation to prevent access by other users.

 

V Delivery

  1. Products ordered in the online store techvers.eu are delivered to the territory of the European Union, Great Britain, Norway, and Switzerland. In exceptional cases, we reserve the right to cancel the order and refund the payment if the courier company DHL does not deliver shipments to the specified delivery address in the order.
  2. We deliver purchased products in the way you choose: through the carrier InPost or to parcel lockers within Poland, and via the courier company DHL to the territory of the European Union, Great Britain, Norway, and Switzerland. If you order products that are too large to be collected at a parcel locker, you will not have the option to choose such delivery when placing the order.
  3. The delivery times of purchased products are provided on the page of each individual product. Delivery costs are indicated during the order placement process when the product and delivery country are selected.
  4. We fulfill the sales contract within 1 to 90 business days. When we sell products as pre-orders, the approximate order fulfillment time is specified in the offer of the respective product.
  5. If we cannot fulfill the order due to temporary inability to provide the service with the properties ordered by you, we may release ourselves from the obligation by refunding the payment or providing a replacement service of the same quality and purpose of the product at the same price or compensation. At the same time, we will inform you in writing about your right to refuse this replacement service and to terminate the contract with a return of the item at our expense. In such a case, you may withdraw from the contract, and we will bear the cost of returning the item. [Legal basis: Article 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).]
  6. When you receive a shipment delivered by a carrier, you sign a receipt of delivery. At the moment of the product being handed over to you as a customer who is a consumer, the ownership rights, entitlements, and all risks related to its possession and use pass onto you, in particular, the risk of loss or damage.
  7. If you notice any damages to the product delivered to you by the carrier that may be related to the transportation of the product, please report them to the carrier. This will facilitate the complaint procedure. You can report damages to:
    1. at the time of receipt – to the carrier,
    2. within 24 hours of receiving the shipment – to us – by contacting us electronically at support@techvers.eu – and within 7 days directly to the carrier with whom you create the shipment status report.
  8. If you notice damage to the product that may be related to transportation, even if the external packaging is not damaged (mechanical damage to the contents of the shipment, quantity shortages, incomplete shipment, etc.), we recommend that you:
    1. Prepare a protocol with the carrier to establish the condition of the shipment and report the damage – 
    2. Within 24 hours of receiving the shipment – by contacting us electronically at support@techvers.eu.
  9. If you receive a shipment from a parcel locker, you confirm the receipt through the parcel locker’s information system. At the moment of confirming the receipt of the shipment, ownership rights, entitlements, and all risks related to its possession and use pass onto you as the consumer, primarily the risk of loss or damage.
  10. If you have any reservations about the condition of the external packaging of the shipment delivered to the parcel locker, we recommend that you:
    1. indicate the damages under the surveillance camera of the parcel locker,
    2. place the damaged, unopened shipment in the locker of the parcel locker where it was originally located and close that locker according to the instructions displayed on the parcel locker’s screen,
    3. report this to:
  • to the owner of the specific parcel locker at the time of the retrieval attempt as a complaint – following the instructions displayed on the parcel locker’s screen,
  • to us – within 24 hours of receiving the product – by contacting us electronically at support@techvers.eu.

If the product is damaged, even though the external packaging is not damaged, and this may be related to the delivery, we recommend that you report it:

  1. at the nearest branch or at the headquarters of the parcel locker owner – within 7 days from the date of receiving the shipment – to prepare a protocol regarding the condition of the shipment,
  2. and to us – within 24 hours of receiving the product – by contacting us electronically at support@techvers.eu.

VI Right of withdrawal from the contract.

  1. As a customer who is a consumer, you can withdraw from a distance contract. You have 14 days from the day of receiving the goods to do so. You do not have to provide a reason. You can send the statement of withdrawal from the contract to:
    1. by email to the address: support@techvers.eu
    2. by post to the address of our headquarters: Kognita sp. z o.o., ul. Aleja Rzeczypospolitej 20/96, 02-972 Warszawa.
  2. The 14-day period starts from the day the item is delivered, understood as the date the consumer or the person indicated by the consumer, other than the carrier, takes possession of the item.
  3. The right of withdrawal from a contract concluded outside the business premises or at a distance does not apply to you as a consumer in relation to contracts:
    1. for the provision of services if we have fully performed the service with your express consent, and we have informed you before starting the service that after the performance, you will lose the right of withdrawal from the contract;
    2. for the supply of goods that are not prefabricated and are made according to your individual specifications or are clearly personalized to meet your individual needs;
    3. for the supply of sealed audio or video recordings or computer software if the seal has been broken after delivery;
    4. concluded through public auction;
    5. for the supply of digital content which is not supplied on a tangible medium, if we started the performance of the contract with your explicit consent before the end of the withdrawal period, and you acknowledged that you would lose your right of withdrawal in such a situation;
    6. for the supply of goods which, by their nature, are inseparably mixed with other items after delivery, or which, due to their nature, cannot be returned, or are liable to deteriorate or expire rapidly;
    7. for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. You are responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
  5. Most of the products available in our online store have protective films on the most susceptible parts to damage. We recommend not removing these protective films from those parts for 14 days from the delivery of the product.
  6. You must return the product without undue delay and no later than 14 days after submitting the statement of withdrawal from the contract.
  7. When you purchase a main product as part of a set with another product, you enter into a comprehensive sales agreement. We do not provide the possibility of partial retention of the agreement if you exercise the right of withdrawal with respect to a part of that agreement. You can only withdraw from the entire agreement. If you withdraw from the sales agreement for a product purchased as part of a set with another product, you must return the entire set of products. When you withdraw from the sales agreement, you also withdraw from any additional agreements related to the sales agreement. This applies, for example, to items attached to the main product for 1 cent.
  8. If you withdraw from the contract within 14 days from the day of delivery without giving any reason, you will bear the direct cost of returning the product to us.
  9. If you choose a different method of delivery than the cheapest, regular one offered in our store when placing your order, we will reimburse you only the cost of the cheapest method of delivery.
  10. The rights and obligations specified in the section “Right of Withdrawal from the Contract” apply to you only if you have consumer status, as defined in Article 2(1) of the Consumer Rights Act, and you are purchasing products based on a distance contract. [Legal basis: Article 2(1) of the Consumer Rights Act, dated May 30, 2014 (Journal of Laws 2014, item 827).]

VII Complaints

  1. If you enter into a sales contract with us, you have the right to make a complaint.
  2. We expect you to report any technical defects of the product to us.
  3. We recommend submitting a complaint for a product purchased in our online store by sending an email to support@techvers.eu
  4. Once we receive your complaint, we will send you an email with instructions on how to proceed with the complaint.
  5. The seller will refund the payment using the same payment method that the consumer used, unless the consumer explicitly agrees to a different refund method that does not involve any additional costs.
  6. You should deliver the product subject to complaint to our registered office, which is the place of purchase. If you report the complaint electronically, wait until you receive our email with instructions on how to proceed with the complaint before sending the product.
  7. To expedite the complaint procedure for a product purchased and delivered online, we recommend sending the product subject to complaint to the following address: Kognita sp. z o.o., ul. Branickiego 16, 02-972 Warsaw.
  8. Our store does not provide a warranty for the products sold, the warranty is provided only by the manufacturer of the product.
  9. When the person who guarantees the product issues a warranty statement, the terms of the warranty are specified in the warranty card. This provision does not exclude, limit or suspend the consumer’s rights under the Act of 30 May 2014 on consumer rights. You are entitled to use the product warranty, even if you did not receive a warranty card when you purchased it.
  10. You have the right to use out-of-court complaint and redress methods as a consumer.
    1. You can file your complaint, among others, through the European Union’s online platform for dispute resolution (ODR) available at https://ec.europa.eu/consumers/odr/.
    2. You can also submit an application for out-of-court resolution of consumer disputes through the Commercial Inspection (Inspekcja Handlowa) at www.uokik.gov.pl/wazne_adresy.php#faq595.
  11. [Legal basis: The Act of 23 September 2016 on out-of-court resolution of consumer disputes.]

 

VIII Warranty for Sales

  1. Seller is obliged to deliver a product that is free from defects as specified in the contract.
  2. The Seller is responsible for warranty for physical defects of the product that existed at the time of purchase by the Customer, for a period of 2 years.
  3. The Seller informs that in the case of products covered by a warranty, the buyer’s rights and the guarantor’s obligations are determined and must be executed in accordance with the terms specified in the warranty card. The granted warranty for the sold product is an additional entitlement and does not exclude, limit, or suspend the consumer’s rights under the provisions of the Civil Code concerning liability for defects in the sold item (Article 577 of the Civil Code).
  4. The Seller is released from liability for warranty if the customer was aware of the defect at the time of concluding the contract.
  5. In the event of discovering a defect or non-compliance of the delivered product with the contract, the customer has the right to file a complaint.
  6. To report a warranty claim, we recommend that the customer describes the defect and submits the claim electronically (by email) to the address: support@techvers.eu
  7. In agreement with the Seller, if possible and reasonable, the customer exercising the warranty rights may be required to return the faulty product at the Seller’s expense to the following address: ul. Branickiego 16, Salon Oaza VR, 02-972, Warsaw.
  8. If the sold item has a defect, the customer may submit a statement requesting a reduction in price or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the buyer replaces the defective item with one free from defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or if the Seller has failed to fulfill the obligation to replace the item with one free from defects or to remove the defect.